Praxis is not a bad DIY store but their website is useless. It took me 5 emails to the the service department to get my full order and to get the one item that could not be delivered refunded (I added one star because they did eventually refund it).There was no communication from the webshop itself: I had to constantly go after them. I suspect they have a very strange setup where there is no central warehouse from which the webshop orders come but rather that everything goes through the local shops, whose staff undoubtedly have little time to deal with such remote orders (I don't blame the staff - staff in Dutch DIY stores are always overworked). So, my advice to Praxis would be, set up a proper webshop with the proper warehouse solution, or get rid of your webshop completely and save your reputation.
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