prebook.birminghamairport.co.uk

1.3
1.3 Based on 80 reviews

...

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Helpful Staff for Special Needs Travelers

We traveled with two children with autism and used sunflower lanyards for support during the security process, which can be anxiety-inducing. It's important to register the lanyards at the Assistance desk upon arrival to receive a pass for verification. The staff, particularly in security, were very patient and understanding, especially during the new scanning process. However, on our return, we encountered an issue with blocked routes. Thankfully, a staff member kindly guided us through after some confusion. Despite ongoing renovations at the airport, the personnel were excellent and made a stressful situation more manageable. Thank you for your assistance!

4
Date of experience: Oct 31, 2025

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