Review Time
Airport links now are fab
Security on Monday feb 9th at 7am very good lines moving all the time bags arriving quickly.
BUT
The toilets by the language claim belts 4 we’re disgusting
Having been to Mexico ware every hotel facility were spotless. I couldn’t believe my own country could be so dirty- no toilet paper dryer dident work door dident lock
It was obvious the floor hadn’t been mopped in hours.
What a shameful nation we are becoming.
As someone with a disability who is gradually facing more challenges, I frequently travel to a certain destination and have consistently received great service. During my recent trip, the assistance provided was outstanding. Every individual I encountered was kind, compassionate, and supportive. The entire experience felt like being treated like a VIP. My heartfelt thanks to the airport and especially to the personnel of the assisted travel service.
As someone with a disability, my condition is gradually worsening. I frequently travel to a specific location, and I've consistently received commendable service. Recently, I utilized the assisted travel service, and it was outstanding. Everyone I encountered was kind, considerate, and supportive. The entire experience felt like being treated as a VIP. I appreciate the airport and the personnel from the assisted travel service. Thank you!
My partner bought an express lane ticket for me, but I already had one! Unfortunately, the policy does not allow for cancellations or refunds for the £6.00 ticket. The details in the ticket information suggest that cancellations are possible if made more than 2 hours before entry, which is misleading. My travel date is in December, so I have well over 2 hours' notice!
We traveled with two children with autism and used sunflower lanyards for support during the security process, which can be anxiety-inducing. It's important to register the lanyards at the Assistance desk upon arrival to receive a pass for verification. The staff, particularly in security, were very patient and understanding, especially during the new scanning process. However, on our return, we encountered an issue with blocked routes. Thankfully, a staff member kindly guided us through after some confusion. Despite ongoing renovations at the airport, the personnel were excellent and made a stressful situation more manageable. Thank you for your assistance!
As a Birmingham resident, I try to avoid this airport whenever possible. The parking situation is consistently frustrating year-round, and the layout feels very unaccommodating. There are long lines even for the simplest tasks. While my flights have generally been on time, the overall experience is always chaotic and stressful, whether traveling with children or not. During my last trip to France, I felt relaxed for only a brief moment out of a four-hour wait.
Pros: - Security checks were relatively quick. - Most items could remain in bags during screening. - Allowed 2L of liquids per person. - Ample shopping and dining options available. - Flights departed on time without delays. Cons: - Some areas appeared a bit worn.
I had a terrible experience waiting in a wheelchair until 3 PM for my flight. The special assistance arrangements were disorganized, and there was a lack of communication. When I insisted on moving, anxiety increased as I was finally taken over but had to manage steps with help. No one informed us of flight delays, leading to additional stress.
It’s hard to describe just how bad this airport is. Security is a long, hot, and cramped process, even with online check-in. The queues are massive even during quieter times. The airport is undergoing renovations, but the facilities are still shabby and not particularly clean. The preboarding areas are cramped, and the prices at shops and cafes are exorbitant. I paid £5 for a soft drink. Be prepared for a long walk. If possible, consider flying from another airport.
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