I arranged this holiday club through a holiday club service. My other child has special needs and attended this club previously. I brought my other child here now that he has started school. I provided all necessary information regarding his needs. He was accepted at one location, but I received a call to pick him up after about 2 hours and 30 minutes. This was supposed to be a 9am-3pm club. I was informed that he was running around trying to open doors and gates, and it was deemed unsafe for him due to the lack of one-on-one support. With 25 children and only 2 staff members, it is inadequate for accommodating children with varying needs, making it a discriminatory environment. Despite his acceptance and the claim of being inclusive in the club's description, the reality was different. I visited another location as suggested by the staff from the first site to check if they had more staff available. I tried a location closer to home this morning. I explained the situation from yesterday and sought reassurance about my son's care so I could manage my day and ensure he understood what was happening. The staff member seemed hesitant to accept him, and despite explaining that he had been accepted the previous evening, she could not provide any clarity on whether they could meet his needs. Overall, I would advise against this club if your child requires additional support. Their description is misleading, and their communication is lacking. I reached out to them regarding my confirmed booking, but my concerns and questions went unanswered.
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