This experience has been incredibly frustrating due to poor service. They only deliver to select areas once a week, which is unacceptable when many companies offer next-day delivery. Our delivery was delayed after a previous failed attempt caused by a weather issue. To make matters worse, they brought the wrong items—some were ours, but others belonged to someone else. The delivery drivers realized the mistake shortly after leaving, and despite my husband contacting the company within 45 minutes, no effort was made to fix the issue. After work, I had to reach out again since they had done nothing to resolve the situation, leaving a child without a bed. When I finally got through, the only solution was to correct the delivery a week later, leaving a young child without a bed for that long! They refused to assist further and blamed the bed provider instead. The representatives were unfriendly and kept accusing us of not being available for the delivery, despite having evidence of my husband interacting with the drivers. This has been a hard lesson learned, and I am deeply disappointed in the conduct of both the drivers and the support team. They showed no interest in helping, and I am still awaiting a callback from the driver and the manager to address the issue.
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Expert 2 Man Logistics Delivering throughout the UK
