We arrived and firstly the TV didn't work, We were then moved to another room, although that was ok but we practically unpacked, so everything was bundled up to move. Then as we were settling in. Our door opened and 2 ladies walked in. You can imagine the shock horror. I was so raged I didn't go the desk to complain it would have been heated. But they know what they done because the ladies would have gone down and explained. Then when the toilet was flushed. Water from the base of the toilet came out all over the bathroom floor. When I got home I reported all this to guest relations. I spoke with Mohamad he gave me a ref number. But they have done nothing. I have called on a few occasions to find out what is going on regarding my complaint and each time I'm assured they will come back to me and let me know. And nothing. Premier Inn ruined my entire weekend and have done about it. It appears to me they really don't care about anyone getting a good nights sleep or feeling relaxed after staying in one of their hotels.
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