I had a premier inn mattress (Silentnight) replaced after a few months as it began to dip and sag. This has happened again on my replacement mattress. I contacted them again on the 16th Jan, I received a reply on the 29th Jan asking me to send photos in, which I did on the 31st Jan. I am still waiting for a response …. There are obviously a lot of complaints if you have to wait this long for a reply but they will not give me a partial or full refund as this is only valid for the first 14 days.I was expecting a premier inn experience but maybe I last stayed when they were partnered with Hypnos.
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Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
