I was introduced to this company by my mortgage broker, and I deeply regret not doing my own research before committing to this solicitor. It turned out to be a stressful and traumatic experience.
My solicitor was rather impatient. When I asked for clarification, I was either told to "read the documents on the portal" or spoken to so impatiently that I couldn't follow. Emails went unanswered and phone calls were ignored.
Whilst they might be fine for standard property transactions, they might have struggled with my case. They offered no viable solutions to pending enquiries, and the matter only progressed when the seller’s side applied pressure to avoid my mortgage offer expiring.
Their service did not improve after completion. I was moved to a post-completion team with no contact details or updates. It has been over three months, and my property management company still hasn't received the necessary information from my solicitor, leaving me unable to pay my service charges and receive updates about the property.
At many points of the buying process, I wanted to pull out from the transaction because I felt so helpless and stressed. Buying a property is stressful enough, but an unresponsive solicitor makes the process traumatic.
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