premierseedsdirect.com

4.8
4.8 Based on 81 reviews

UK's #1 seed supplier of vegetables, flowers, herbs, and organics on Trustpilot. Providing great value, selection, and quality. DEFRA and Soil Association licenced....

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Rosie Irving
Unhelpful customer service

I inadvertently ordered one rather than 3 packs of the same seed & immediately contacted the company instead of refunding & allowing me to reorder the correct amount they told me to place the second order & pay the extra postage let them know & they would refund but what happened? Both orders arrived on the same day and they refused to refund the additional postage - I’m a horticulturist & have bought seeds for decades from different companies & never encountered anything as unhelpful or inflexible as this company’s ’customer service’

1
Date of experience: Feb 25, 2026

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