I had a very disappointing experience with this garage. I provided a clear list of requested services, including an annual service, MOT, and various checks. However, they proceeded without consulting me on their findings or chosen parts. Specifically, I requested: 1. A full annual service with specified oil. 2. MOT. 3. Check and replace the cam follower if necessary. 4. Verify and upgrade diverter valves if needed. 5. Troubleshoot the heater and provide diagnosis and estimate. To my surprise, they installed cheap tires instead of the requested premium ones, and when I asked for a correction, they demanded extra fees. They used the wrong engine oil and replaced the heater motor without proper diagnosis, overcharging me significantly. I had to return to have the original part reinstalled and demand a refund. Overall, this garage consistently overcharges, replaces unnecessary parts, and deceives customers. I strongly advise against using their services.
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Located in Newcastle upon Tyne. Car Body Repairs, Car Repairs, Servicing, Tyres, MOT, Bodywork, Accident Repairs, Replacement Vehicles, Mechanical Repairs
