premiervehiclecare.co.uk

4.5
4.5 Based on 17 reviews

Located in Newcastle upon Tyne. Car Body Repairs, Car Repairs, Servicing, Tyres, MOT, Bodywork, Accident Repairs, Replacement Vehicles, Mechanical Repairs...

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Average Rating

4.5

/
5

17 Reviews

5 Star
88%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
12%

All Reviews

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Review Time

Chip Morgan
Another wonderful experience deserving of five stars!

This is my second review, and I’m excited to give it five stars! My vehicle was returned today after rear bumper repairs from an accident, and the work quality was truly impressive. It looked as good as new, making it hard to believe it had ever been damaged. The pickup and drop-off service was excellent, and my car was returned spotless, both inside and out. The service was absolutely exceptional, making me feel valued and well cared for. Thank you very much!

5
Date of experience: Jan 14, 2026
Canute
Exceptional service and workmanship

This is my second review, and it deserves five stars... I would give more if possible. My car was returned today after repairs to the rear bumper from an accident, and the quality of the work was incredibly impressive... It looked brand new, as if it had never been damaged. They picked up and dropped off my car, and it was returned spotless inside and out... Truly amazing service... I felt appreciated and well taken care of.. thank you so much.

5
Date of experience: Jan 14, 2026
Stella Johnson
Highly recommended!

The team did an excellent job fixing the accident damage to our vehicle. They were professional, friendly, and communicated effectively while providing prompt service. I’m a very satisfied customer, thanks a lot!

5
Date of experience: Nov 14, 2025
Miles Brown
Consistently excellent service

I always receive outstanding service from the team. They go out of their way to take care of you and stand out in the industry. They have maintained my vehicles for many years, and I keep coming back because they offer honest, local, and dependable service.

5
Date of experience: Feb 11, 2025
miriam11230
Fantastic experience!

Both my partner and I have utilized their services multiple times, and every experience has been fantastic. One team member, in particular, goes above and beyond with his expertise and attention to detail. He provides honest advice and keeps us updated. Highly recommended!

5
Date of experience: Jul 09, 2024
NW79
Fantastic service, will return

5
Date of experience: Jul 02, 2024
Jennifer Wilson
EXCEPTIONAL CUSTOMER SERVICE

I've used this service for over a decade and wouldn’t take my cars anywhere else. The team has gone above and beyond, picking up and returning my car for its service and MOT! During a tough time with my husband in the hospital (I don’t drive), their kindness was greatly appreciated, alleviating some of our worries. I highly recommend this garage and its staff! Thank you again!

5
Date of experience: May 10, 2024
Hannah Reed
The best team around!

I can’t recommend these folks enough!! I was recently in my first car accident and had no idea what to expect. Fortunately, my car ended up with this amazing team who saved it from being written off. The insurance company was unhelpful and rude, while these guys were the light at the end of the tunnel. After learning my car was deemed a total loss, they quickly resolved the issue and got it reinstated. Initially, I was told I’d be without my car for three weeks with no courtesy vehicles available, but they made my car road-safe until the new parts arrived, saving me a fortune on transport to work. They did this out of sheer kindness and love for my car :) My vehicle was repaired within two weeks with regular updates, and I can’t thank them enough. Truly amazing people, and I’m now a loyal customer! Don’t waste time looking elsewhere; these are the ones you want caring for your vehicle!

5
Date of experience: Nov 16, 2023
Xx_RapidZz_HD
Outstanding company

What can I say about this service? I’ve relied on them on and off for the past 35 years. After a recent minor accident, the insurance company was quite inept. As always, they saved the day, taking charge, dealing with the insurer, and repairing my car to an excellent standard. The team is skilled, friendly, and very reassuring. I can’t thank them enough; well done!

5
Date of experience: Nov 03, 2023
Extremely disappointing experience

I had a very disappointing experience with this garage. I provided a clear list of requested services, including an annual service, MOT, and various checks. However, they proceeded without consulting me on their findings or chosen parts. Specifically, I requested: 1. A full annual service with specified oil. 2. MOT. 3. Check and replace the cam follower if necessary. 4. Verify and upgrade diverter valves if needed. 5. Troubleshoot the heater and provide diagnosis and estimate. To my surprise, they installed cheap tires instead of the requested premium ones, and when I asked for a correction, they demanded extra fees. They used the wrong engine oil and replaced the heater motor without proper diagnosis, overcharging me significantly. I had to return to have the original part reinstalled and demand a refund. Overall, this garage consistently overcharges, replaces unnecessary parts, and deceives customers. I strongly advise against using their services.

1
Date of experience: Sep 20, 2023

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Business Details

  • Located in Newcastle upon Tyne. Car Body Repairs, Car Repairs, Servicing, Tyres, MOT, Bodywork, Accident Repairs, Replacement Vehicles, Mechanical Repairs

  • language https://premiervehiclecare.co.uk

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