premiummortgage.com

4.6
4.6 Based on 120 reviews

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Average Rating

4.6

/
5

120 Reviews

5 Star
80%
4 Star
8%
3 Star
4%
2 Star
4%
1 Star
4%

All Reviews

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Review Time

Swaine Hughes
I had a solid experience with Premium…

I had a solid experience with Premium Mortgage. Their team was responsive and helpful throughout the process. A few hiccups here and there, but overall a great choice for mortgage needs!

4
Date of experience: May 02, 2025
Adriana W.
Frank was a master at his craft

I worked with Frank Sardina at the Buffalo office and I couldn’t be happier with his expertise and experience. Although I have purchased a home before it was not in NY. Frank was able to walk me through the differences between states and help me understand the process of purchasing a new construction home. After the first conversation I felt at ease that I could trust him to get our house funded. Frank was also very responsive to my calls, questions and concerns. I highly recommend him to anyone purchasing in and around the Buffalo area and will be using him again if the need should arise.

5
Date of experience: Dec 01, 2024
Ursula Hughes
Premium Mortgage has made the refinance…

Premium Mortgage has made the refinance process quick and efficient. This company works with your and the team to get the results you need.

5
Date of experience: Mar 07, 2022
Reggie Harris
Great mortgage company to deal with

My girlfriend and I got referred to Premium Mortgage by a friend and they did not disappoint! This is our first home purchase and it’s gone as smooth as possible and they took a lot of stress out of buying a home. Would 120% recommend them for anyone who is looking to buy a house and especially there first house!

5
Date of experience: Dec 08, 2021
Nolan Barnes
I cant believe how easy this entire…

I cant believe how easy this entire process was thanks to the entire team at Premium Mortgage. The communication was second to none! They made things hassle free and were always easy to get a hold of. They even called me just to see how everything was going and if i had any more questions even though most of our exchanges were email. It was a relief to feel like they were there for you for anything you needed. I would highly recommend them to anyone if they are considering a mortgage.

5
Date of experience: Oct 05, 2021
Harwood Morris
I regret using this company

I regret using this company. It took one and a glad months from the time I gave them Dave documentation for the pre approval to tell me they weren't guys enough for the underwriter. When I go asked for specifics to fix it they emailed the same terse replies which were vague, but wouldn't call me or give exact requirements. Finally after I provide all the documentation, on the third try, due to their vague, non specific descriptions they ask for a picture of a check to my back that I deposited 1.5 months before, despite having the records of the transaction from troweprice and my bank. If they'd said they needed it in the beginning I might've been able to get a picture, but it's gone. One you said pre approved, they're customer service becomes garbage. They're response slows, they're emails are terse and unhelpful and they refuse to pick up there phone. Using them is the worst decision I've ever made.

1
Date of experience: Oct 01, 2021
Chris
Great service

Great service, they work hard to help people get in to their new home, I would recommend them

5
Date of experience: Jul 29, 2021
Whitney C.
From Texas to New York - You made it easy!

Anne and Steve were amazing and supportive through the entire process. Buying a house from half way across the country was going to be such a challenge, but your team made it easy and painless. I can't thank you enough!

5
Date of experience: May 13, 2021
Alexis Powell
Excellent guidance through the…

Excellent guidance through the complicated process . Jane Zimmerman was kind and went above and beyond as did my loan officer Ralph Bastle !

5
Date of experience: Aug 22, 2020
Roberta Hughes
My first home

Alicia Liberto and Anne Foss were so helpful during the entire process. Buying a house for the first time is stressful enough, but adding a global pandemic makes it just a little bit worse. Both of these individuals took the time to walk me through each step that was being taken, how long I could expect the process to take, and let me know if there were any hiccups along the way. I am so glad I chose Premium Mortgage, and will absolutely recommend them in the future. Thank you!!!

5
Date of experience: Aug 19, 2020

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