Review Time
I worked with Frank Sardina at the Buffalo office and I couldn’t be happier with his expertise and experience. Although I have purchased a home before it was not in NY. Frank was able to walk me through the differences between states and help me understand the process of purchasing a new construction home. After the first conversation I felt at ease that I could trust him to get our house funded. Frank was also very responsive to my calls, questions and concerns. I highly recommend him to anyone purchasing in and around the Buffalo area and will be using him again if the need should arise.
My girlfriend and I got referred to Premium Mortgage by a friend and they did not disappoint! This is our first home purchase and it’s gone as smooth as possible and they took a lot of stress out of buying a home. Would 120% recommend them for anyone who is looking to buy a house and especially there first house!
I cant believe how easy this entire process was thanks to the entire team at Premium Mortgage. The communication was second to none! They made things hassle free and were always easy to get a hold of. They even called me just to see how everything was going and if i had any more questions even though most of our exchanges were email. It was a relief to feel like they were there for you for anything you needed. I would highly recommend them to anyone if they are considering a mortgage.
I regret using this company. It took one and a glad months from the time I gave them Dave documentation for the pre approval to tell me they weren't guys enough for the underwriter. When I go asked for specifics to fix it they emailed the same terse replies which were vague, but wouldn't call me or give exact requirements. Finally after I provide all the documentation, on the third try, due to their vague, non specific descriptions they ask for a picture of a check to my back that I deposited 1.5 months before, despite having the records of the transaction from troweprice and my bank. If they'd said they needed it in the beginning I might've been able to get a picture, but it's gone. One you said pre approved, they're customer service becomes garbage. They're response slows, they're emails are terse and unhelpful and they refuse to pick up there phone. Using them is the worst decision I've ever made.
Alicia Liberto and Anne Foss were so helpful during the entire process. Buying a house for the first time is stressful enough, but adding a global pandemic makes it just a little bit worse. Both of these individuals took the time to walk me through each step that was being taken, how long I could expect the process to take, and let me know if there were any hiccups along the way. I am so glad I chose Premium Mortgage, and will absolutely recommend them in the future. Thank you!!!
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