Review Time
Very straightforward process to exchange money and the lady behind the counter was extremely helpful. A competitive exchange rate.
The shop is local to me and there is plenty of parking. All in all, a very successful trip.
Steer clear of this pet insurance provider. While they may care for your pet, their internal processes, particularly in the accounts department, are severely lacking. They mishandled my renewal this year, and I have been waiting for a refund since November 10th. I’ve received repeated assurances, bounced cheques, and bank payments that never came through. Despite my complaints, emails, and calls, it feels like my concerns have vanished into a void. Almost a month later, they still have my money. It’s been frustrating and stressful. Next step is to involve the Ombudsman. I haven’t done anything wrong; their systems have completely failed me. I am facing credit card bills without the refunded money and am close to overdraft due to a cancelled cheque they sent. Honestly, their service has been unacceptable. I can only hope they treat our pets better than they do their human clients.
Avoid this pet insurance provider at all costs. They may take care of your pet, but their administrative systems (especially the accounts department) are terrible. They mishandled my renewal this year. I’ve been waiting for a refund since November 10th. I received repeated promises, bounced cheques, and bank payments that never appeared. I have complained, emailed, and called—everything seems to disappear. Almost a month later, they still have my money. It has been very stressful. The next step is to contact the Ombudsman. I have done nothing wrong; their systems have completely failed. I am out of pocket and facing credit card bills without the refunded money, almost overdraft because of a cancelled cheque. Honestly, their service has been unacceptable. I hope they treat pets better than they treat their human clients.
Buying travel money in-store is so convenient. While the rates may not be the best compared to online options, I prefer supporting local stores! The friendly assistant also provides small denominations of currency, unlike online where you receive larger notes.
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