The service of PremiumSIM is not very stable. Sometimes they respond to my online requests and emails, and sometimes they don't. And their replies are not professional, either.I signed a contract of which the minimum period is 24 months, after which is supposed to be an indefinite contract that can be ended at any time with a notice period of 1 month. I used the contract for 8 years without changing to a new contract. I submitted a termination request a month ago, and received a (automated) confirmation email, so I thought everything was set. Today I realized that there was still signal. So I wrote to them asking for the termination date. They told me it can be terminated 9 months later. I was shocked, so I wrote to them again. Then they told me it could be terminated 1 month later. And they wrote something that did not make any sense: "You kept using the connection after terminating without notice"... Pretty crazy. So it is to be terminated 2+ months after my notice letter. It should have been 1 month, but I do not feel like arguing anymoreBut they do have English phone call service though. At least I spoke to them in English today. But my impression of Germany was already ruined (not due to this one single event, but many similar events.) This was not the Germany I was expecting before I went there, but I do not even feel like complaining much now.Anyway, make sure you receive a formal response from its formal email address (not the "no-reply" automatic response one) after every request. Otherwise assume they've overlooked your request so you have to send it again.
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