Review Time
It’s a real shame that I only just saw this company’s review. This company completely disregards its customers. Even though my contract with phone had already expired, they continued to send me bills for the phone without any notice. Since I noticed this too late, I had to pay an extra two months for a phone I had already paid off. The company refused to refund this money and arrogantly told me to read the contract. Therefore, I recommend that anyone who wants to do business with this phone company find another one.
It’s a real shame that I only just saw this company’s review. This company completely disregards its customers. Even though my contract with phone had already expired, they continued to send me bills for the phone without any notice. Since I noticed this too late, I had to pay an extra two months for a phone I had already paid off. The company refused to refund this money and arrogantly told me to read the contract. Therefore, I recommend that anyone who wants to do business with this phone company find another one.
The service of PremiumSIM is not very stable. Sometimes they respond to my online requests and emails, and sometimes they don't. And their replies are not professional, either.I signed a contract of which the minimum period is 24 months, after which is supposed to be an indefinite contract that can be ended at any time with a notice period of 1 month. I used the contract for 8 years without changing to a new contract. I submitted a termination request a month ago, and received a (automated) confirmation email, so I thought everything was set. Today I realized that there was still signal. So I wrote to them asking for the termination date. They told me it can be terminated 9 months later. I was shocked, so I wrote to them again. Then they told me it could be terminated 1 month later. And they wrote something that did not make any sense: "You kept using the connection after terminating without notice"... Pretty crazy. So it is to be terminated 2+ months after my notice letter. It should have been 1 month, but I do not feel like arguing anymoreBut they do have English phone call service though. At least I spoke to them in English today. But my impression of Germany was already ruined (not due to this one single event, but many similar events.) This was not the Germany I was expecting before I went there, but I do not even feel like complaining much now.Anyway, make sure you receive a formal response from its formal email address (not the "no-reply" automatic response one) after every request. Otherwise assume they've overlooked your request so you have to send it again.
Waiting for months to get the new 5G sim card. Then trying to sort things out with the customer service. Standard rudeness from their help desk agents, and no resolution. Their online self service portal is a nightmare. Market will do it's thing here, as I am moving to another provider after almost 7 years of being a faithful customer. I hope this reaches out to people looking into premiumsim. They are cheap, but in the end more expensive, as service quality doesn't exist in their world. Paying a bit more for decent provider always pays out in the end.
It's a COMPLETE SCAM and they will steal as much money possible (from a €6,99, I ended paying €60!!!!!!) - AVOID getting a subscription from them.1. I tried to cancelled many times and it was very very hard to cancelled, i had to call them many times and send 5 emails to finally cancel them.2. I got charged €64 additional to my plan for using data in the EU, which was included in my plan3. After cancelling my plan i was requested to pay "unsettled balances" that I already paid!!!!! I sent my receipts and they mentioned they couldn't find them. Just to never hear again from them I paid the amount they were requesting.
I contracted 4 Sim cards from PremiumSim in Germany.Due to leaving Germany, I tried to terminate the contracts. However, it has taken more than 5 months to decontract it and I needed to pay the fee during this period. They are always dishonest. I would never recommend a contract with this company. As others have said, they are a scam that doesn't even deserve a 1 star rating.
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