Worst customer experience ever. I ordered my sim card on 01-01-2018 and I received an email from them that my sim card has been activated on 04-01-2018. Then the charges for that sim card were deducted from my bank account on 10-10-2018. However, its 26-01-2018, they still have not delivered my sim card. I have been complaining everyday and all they have to respond to that it is with the delivery service and they have no idea how to track the shipment. Also I received the tarrif and bill receipt on my address but just not the freaking sim card. I live in Berlin, Germany.Either deliver the sim card or refund my money for god sake. Stop ripping off your customers. Also your customer help line is always busy, I guess it doesnt even work. Also I never received any call from any of your agents yet although you have clearly mentioned in those email replies that an agent would contact me(all of these email replies are in german, atleast have the courtesy to reply in English when i make a complaint in English).
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