premiumsim.de

1.3
1.3 Based on 85 reviews

...

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WB90
If I could give minus stars

If I could give minus stars, I would.This company is dead-on set on milking every cent from the customers! So far they have managed to charge me 87 euros, with a 10 euro option, for calling 90 minutes in the EU. I tried to cancel the recurring subscription - it was impossible to do it via the website; I wrote them a contact form, and no reply. The second month they charged me again for the subscription I asked them to stop.Customer service provides no real answers, and seem to ignore completely and repeatedly any request of cancellation.My advice is to look for ANY other company. Don't be lured in by the seemingly advantageous bundles they offer - they will charge you way more in the end.EDIT: In response to the company's reply- the international minutes on the second bill amounted for 9 euros - yet they somehow managed to charge for €31. No other services were used, but those minutes.I would like to point out that in the perhaps 10 replies that I received from them, this was the one and only written in english. I suppose they seem to care what a prospective customer thinks; but as an existing customer, I was clearly not worth the effort.I strongly stand by my advice - you are better off chosing a different company!UPDATE 14.04.20184 months after the termination of the contract I return to Germany and find 3 envelopes, 2 from credit recovery firms - 70 EUROS new bill.Before the termination of the contract I repeatedly!! asked them to confirm that I have paid all the bills (87+ euros) and have no outstanding debts to them - and they confirmed. Now there is a new bill! The correspondence between me and them, on my account on their website has dissapeared - not a single inquiry left. That correspondence proved they confirmed that I don't owe them anymore money, and now it is all gone.Stay away from this company. Better donate your money to a charity!

1
Date of experience: Dec 06, 2017

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