After almost 3 years being client and getting stressed many times, I've decided to definitely move to a proper mobile company.They charged me 25 EUR to release my old number. They told me it was ready for portability (I have the chat copy) and then when the new operator tried to take over (less than 4 days after), they were told that the number was gone.Now PremiumSIm simply say there is no way back and the number is lost.I strongly recommend to not get near companies like that. It's cheap and works, but one day you will pay for it...
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