There exists live chat support, but it is hidden in the "persönliche Servicewelt" instead of being on the main website. And the live chat responces were very quick! Thats great!The estimated waiting time for calls was 13 minutes with only paid call numbers. So I wouldn't suggest calling them.And on my mail request they answered on the next day, so thats okay.I havent tested the card itself yet, so I cant give them the 5 stars yet. But their contact seems really good until now and thats much better than what I got from Unitymedia.Customer support is extremely important when it comes to services!!!
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