The services of premiumsim are so bad that I am frustrated now. I ordered iPhone XR seven to ten days ago and they replied that I have to submit the valid residency permit. As I arrived in Germany a month ago I don't know what is a valid residency permit for them because I sent my visa, city registration (anmeldung), taxation ID and passport documents through email.Then they didn't reply anything and I again asked them then they again asked me for a valid residency permit. Finally, I told them that I have only these documents (mentioned above) and asked them that if these documents are not mached with the requirements, then please cancel my order so that I can buy the phone from other parties.I don't know what should I do.They are not either cancelling or accepting my order. They are just asking for a valid residency permit which I have not according to themselves.
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