premiumsim.de

Don't trust them.

Don't trust them.I signed up with PremiumSIM as I was in need of a good contract with short cancellation (1 month in this case). Unfortunately it is nearly impossible to terminate the contract. In December 2018 I cancelled my contract via their online portal and to complete the cancellation I also had to make a phone call. I called them on the given number, gave them my login in and password and they confirmed that they would end my contract. Two months after this I realized that the SEPA payment was still active. I called them in February 2019, asking why they kept charging me and got the answer that I never cancelled my contract. They told me that they have no record of my phone call in December and therefore the contract is still running and that my last payment will be in April 2019 - 5 months after I first tried to terminate. When I called them to terminate the contract in December I used a number from 1&1 and unfortunately I can't get my logs as they only save data for 12 weeks so right now it is my word against their. Since December I have not used the number once.Signing up with them is very easy, the online portal is quite good and their customer service is also quite nice and friendly. From the outside PremiumSIM seems to be a very legit and professional service provider but now it really feels like a trap and a very questionable and unreliable business. I don't recommend them.---------------------------Hi again,As I said it is my word against yours and we had this conversation already on the phone, twice. The number I called to terminate the contract is the one you sent me in the email: 06181 7074251. The email is dated 06-12-18. I called you the first time 11-12-18 around 16:00. When I called you the first time I did not have my username and online password ready as I had to give you this. I called you back the day after, 12-12-18 around 15:00, and in this call the contract was successfully terminated. I know the dates and timestamps as I have print screens on my phone from these days to remember my username and password. When I called you I used a phone number ending with 5623. I really do not undertand when you say that I did not call and terminated the contract within the 14 days. Either one of your agents made a misstake or you are trying to to rip me off here. I acted just like the email instructed me to do.Best,Gustav

Date of experience: Mar 26, 2019