I had a contract in Germany but due to the need to move to Ireland I had to request cancellation. I do not speak German and I did not understand that in addition to the online cancellation request, the operator also asked me to call in German, refusing to answer in English, believing that the account had been canceled I discarded the Sim Card and did not use it anymore your services, to my surprise I see that 30 euros have been debited from my bank account and when I asked for the amount to be refunded they informed me that it is not possible to refunded, even though I cannot use the service, not to mention that I cannot call cancel the same from Ireland where I reside.
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