Impossible to close the account and pay the bills. I paid the bill and later the company said I didn't pay by email. I proved that I paid with the reference number with the transfer receipt in the contact email and they never answered me. So I tried to close the account, but the attendant said I have to pay all the bills before closing the account, but it is not possible to know which monthly bills they are considering as unpaid on their website. So I try to call them to sort it out and they said they don't have the info and will get back to me via email. Again, they never sent me any emails. So I don't know what they consider unpaid and at the same time I can't close the account. Finally, instead of answering my emails or calling me back, the company sent a letter to my apartment that I no longer live in giving me a deadline to pay my bills and threatening me with a fine for not paying, but when I received that by the landlord the deadline was already expired. This has been going on for months and the bills keep coming even though I want to close this account I don't even use.
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