I purchased 4 items on the 13th December (order n. 1000194658). I received one out of 3, within a week. I totally forgot about the rest as that item received was pretty big (frame for a baby bed). After around a month, I received a second package with the 3 little items which I firstly forgot. I wrote them thinking I missed one, but wrote them afterwards realising I just needed to do a return for the 3 items arrived on the 10th of January. So I do that, I ship back on the 14th January and then I expect the reinboursement within 2 weeks as per their terms and conditions. At today, 12th February, a month later, no reinboursement. I wrote emails, contacted via their website and called and called. Nobody answers, ever. You can stay 20 mins on the phone and absolutely nothing. They answered to an old email where I thought I missed the bed and then wrote already an amendment, but weeks later so their answer didn’t make any sense at all. UNBELIEVABLE. I didn’t expect such a bad (or not existent!) customer service for such a well known brand. And also, the reinboursement is so ridiculous (13€ approx.) that I don’t know what’s the problem in processing it. I also attached the proof of shipment and again, it was 1 month ago. I will never buy anything else online or in the shop, from this brand.
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