Review Time
On 18 December, my order for a product was cancelled without any explanation. As a result, I left a one-star review titled “order cancelled with no reason”. After reaching out to customer support, I was advised to place a new order for a different version, with the promise that the same discount would apply. I accepted this suggestion and reordered on 26 December, especially since I had a gift card to use. Unfortunately, this second order was also cancelled today, again without any reason or prior notice. At this stage, the problem is no longer about stock availability, but about a lack of reliability. I followed customer service's instructions precisely, yet ended up with two cancelled orders, wasted time, and an unusable gift card. Request: • A clear explanation for the cancellation of both orders • Either a guaranteed successful reorder with the previously applied discount • Or a cash refund for the gift card, allowing me to spend my money elsewhere. I genuinely wanted to buy this product, but repeated cancellations without explanation make it very difficult to trust the ordering process. I hope the company can take responsibility and provide a concrete solution. Thank you.
It's easier to list what went well than what went wrong. Over two weeks have passed since I placed my order, and I haven't received everything. I've reported the various issues in three emails, but I still haven't heard back. Additionally, there's an unresolved balance issue on my account since I wasn't fully refunded for the items I didn't receive. It's genuinely disappointing!
It's easier to highlight what went well than what went wrong. It's been over two weeks since I placed my order, and I haven't received everything. I've sent three emails addressing the multiple issues, yet I still haven't gotten a response. Additionally, there's an unresolved balance issue on my account due to items I never got. Such a disappointment!
I ordered a stroller, car seat, car seat support, and a pajama on 22/11/2025, spending over 1000K. Everything was in stock as I needed it urgently for an upcoming due date. The stroller arrived after a week, followed by the car seat and pajama the next day, which felt odd. Now, over two weeks later, I'm still waiting for the car seat support and customer service only provided a tracking number, which hasn't progressed. This situation is unacceptable, especially as I'm nearing my due date and worried about bringing my baby home without the complete car seat. UPDATE: Customer service has opened an investigation with the shipping company, which will take 5-10 business days! I can't wait that long. I understand I can use the car seat without the base, but it’s ridiculous that a product in stock has taken over three weeks to deliver. Instead of resolving issues promptly, it seems they just delay them. Very frustrating.
I made a purchase on November 22, 2025, and I'm still waiting. I've already requested a refund because I no longer want to deal with the company. They even offered me a small voucher to quiet my complaints, which is insulting! I just want my money back and have no intention of shopping there again.
The physical store is decent with good guidance, but the online shopping experience is a mess. Their inventory system is bizarre. You place an order and then just wait… and wait… only to receive an email saying they couldn't fulfill it. They suggested I reorder due to high demand, which I did, but I'm facing the same issue again. It's been a week, and when I call, I get no clarity on my order status because of inventory problems.
This is the second time I've encountered issues with a gift card, and the website just isn't functioning properly. The support line is also lacking; I waited over 30 minutes the first time, and I'm leaving this review out of frustration. I can't wait to be done with this gift card situation!
The service has been very disappointing! Promised delivery within 5 days hasn't happened, and I'm left wondering if it ever will. I've tried contacting them via email and their contact form with no responses. I even called and waited for 30 minutes without anyone picking up! I ordered a gift for a friend abroad a week ago, and now I have to travel without it!
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