The scan itself was exceptional. The facility felt premium, and the staff were professional and attentive. The 50-minute MRI was unexpectedly comfortable, allowing me to watch a movie. However, the follow-up was frustrating. My results consultation was canceled without notice, and I found out after waiting in an empty video call for 20 minutes. They cited "scheduling issues" affecting multiple patients. The earliest reschedule was two weeks later. For such an expensive procedure promising results in 5-10 business days, making patients wait weeks for discussions on significant health findings is unacceptable. Initially offered a $200 refund, this changed to a credit for a future scan, citing my payment method. This should not be my concern. The gap between their premium branding and actual service is glaring. I expect better communication and accountability for this price point.
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