Review Time
The scan itself was exceptional. The facility felt premium, and the staff were professional and attentive. The 50-minute MRI was unexpectedly comfortable, allowing me to watch a movie. However, the follow-up was frustrating. My results consultation was canceled without notice, and I found out after waiting in an empty video call for 20 minutes. They cited "scheduling issues" affecting multiple patients. The earliest reschedule was two weeks later. For such an expensive procedure promising results in 5-10 business days, making patients wait weeks for discussions on significant health findings is unacceptable. Initially offered a $200 refund, this changed to a credit for a future scan, citing my payment method. This should not be my concern. The gap between their premium branding and actual service is glaring. I expect better communication and accountability for this price point.
The scan was impressive. The facility had a premium feel, and the staff were attentive and professional. The 50-minute MRI was surprisingly comfortable, allowing me to watch a movie during the procedure. However, the experience turned frustrating afterward. My results consultation was canceled without warning, and I only found out after waiting in an empty video call for 20 minutes and then calling to inquire. They cited "scheduling issues" affecting multiple patients. The soonest they could reschedule was two weeks later. Given the cost of this procedure, which promises results in 5-10 business days, making patients wait weeks for potentially critical health discussions is unacceptable. Initially, I was offered a $200 refund, but that changed to a $200 credit toward a future scan, citing that my payment was made via gift card. This should not be my problem. The disconnect between their premium branding and actual service is stark. For such a high-priced service, better communication and accountability are expected. I will be looking for other options next time.
We paid for the service, but they canceled our two appointments right as we were leaving, citing "machine problems"—yet they suggested we could come later that same day. Given it was a Saturday, it seemed unlikely a repair person would arrive. My husband had booked extensive testing for a significant amount of money weeks ago, and he still hasn't received the results. Only after we threatened to dispute the charge did they release one of the many tests. This feels like a scam.
They don’t inform you when signing up that it could take up to 5 weeks to receive results. That’s a long wait, especially when you’re unwell and seeking answers. Booking the initial appointment was straightforward, but after the MRI, no one seemed to know what would happen next. The technician mentioned that the front desk staff would explain the next steps, but they just handed me a packet and told me to call an 800 number for further information. It was then I learned about the 4 to 5 week wait for results. Very disappointing, especially considering the cost. I wish I had read reviews beforehand; it seems the focus is more on getting people through the MRI process rather than prioritizing patient care.
I cannot endorse this service. Based on previous imaging studies, I knew I had fatty liver and a kidney cyst, which were both missed in the report. When I brought this to their attention, they revised the report without indicating that the scans were reviewed again. My concern is that if they overlooked these obvious issues, what else could they have missed? The purpose of using this service is for early detection and peace of mind, which I did not receive.
I strongly recommend getting this scan. It provided me with peace of mind regarding my health. I am now addressing the issues that needed attention to prevent further complications. The detailed results and the conversation with a nurse were outstanding. It truly was a five-star experience for me, and I plan to return.
My experience was transformative! As a 40-year-old active woman with a demanding job, I started experiencing hair loss and fatigue. After consulting my primary doctor and undergoing several blood tests without improvement, I decided to get a full-body MRI. The results revealed moderate-sized nodules on my thyroid. I shared these results with my doctor, who referred me to a specialist. Following their recommendation for a biopsy, I learned I had thyroid cancer. Thankfully, I am now cancer-free and feeling like myself again! Thank you for helping me detect my cancer early!
I recently visited for cancer and disease screening, and my feelings are mixed. The office ambiance was pleasant, and the staff were friendly, creating a welcoming atmosphere. However, I lost confidence in the scan's effectiveness as it failed to detect several known health issues. Among these were mild emphysema and other conditions confirmed by other imaging. This raises concerns about the reliability of their technology. Having invested a significant amount in the scans and related expenses, I find the lack of confidence in the results disheartening. While the friendly staff and pleasant environment were commendable, they couldn't compensate for the shortcomings in the scan's efficacy. I find it hard to recommend this procedure to others.
Avoid this service—it’s a major waste of time. The radiologists failed to identify at least two issues I clearly noted in my welcome packet, which were visible on the scans. For a month, I tried to contact them regarding this oversight, and they attempted to amend my online results without indicating that a second review was needed. I have no faith in these results and have reported them to the appropriate authorities.
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