I received two Prepaid Digital Solutions gift cards through my employer's rewards program. Prepaid Digital Solutions put up barriers to me accessing the gift cards. They first required identity verification for both, which I provided, but then their solution required me to use a token to access my funds. They never provided a token. I emailed multiple times asking for the tokens, but no one from Prepaid Digital Solutions replied. I am out over £1000 because of this. I am willing to amend my review if someone from Prepaid Digital Solutions contacts me to resolve this problem. Otherwise, I will escalate via the appropriate legal and consumer protection channels.
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