Review Time
Forces you to input your personal info, so you can't use this card anonymously versus other ones you can get at a gas station, variety shop etc. That's fair for security reasons. However, even if you do, it will ask you to log into a third party website and upload government ID. No way in heck I'm doing that. I guessed I lost out on my 25 bucks.
I received an email prompting me to submit my documents, which I did successfully. My personal ID and residency ID were accepted, and I was able to create my account! However, when trying to add the Digital Token from my employer through the “add payment” button in my account, I keep getting the same error message about authentication and that I should expect an email for ID submission, which never arrives. This happens while I’m logged into an account that’s supposedly authenticated! I replied to the initial email about this issue two days ago, but haven’t received a response. My funds of 92 euros seem to be slipping away due to this ongoing issue, despite my authentication with documents. Regards.
Reply:
Hi PrepaidDigitalSolutions,
I DID get the email from you leading me to submit my documents, which I was able to successfully do. I appreciate the gesture. My personal ID and registered residency ID were accepted by the verification team and I was actually able to create my account! Yay!
Still, when I am trying to add the Digital Token I got from my employer by clicking on the “add payment” button from WITHIN MY ACCOUNT, I get the same old error message saying I was not able to be authenticated and that I should get an email asking me to submit my personal ID and registered residency ID. That email, as already you could guess, is not arriving. Ever.
ALL THIS WHILE I AM LOGGED INTO MY ACCOUNT WHICH WAS IN THEORY ALREADY AUTHENTICATED!
I responded to the first email I got from you guys with this issue 2 days ago and did not hear anything back (although the email was not marked as “noreply”).
At this point my poor 92 euros that I am trying to claim and that I got from my employer seems to be getting further and further away because y’all are gatekeeping it even though I have already been authenticated with my documents. RIP.
Regards,
Balázs
This service is incredibly frustrating. I was promised £250 cashback through a prepaid card, but after clicking the link in the email, my account was locked. Customer service is unhelpful and only tells me to wait for emails. I was promised this cashback before paying for the product, and now I can't access it. It’s a complete waste!
UPDATE: After my previous review, I managed to get through via phone and was directed to a new website where I found my PIN. I finally used my card successfully today, but the process was frustrating and I wouldn’t recommend them for future use. My gift card from my colleagues after 40 years of service almost expired because of this. Avoid them if possible.
This service feels like a scam. I've tried multiple times to use the cards, but they never work. I contacted support via live chat, but neither representative was able to assist. The card is about to expire, and unless I get a refund for a usable card, I will report this to the payment provider. I won’t stop until I resolve this.
I received three virtual prepaid cards worth $1000 through my employer's rewards program. I was told I needed a digital token, which I didn't receive initially. After finally receiving it, the tokens didn't work for payment. Due to health issues, I couldn't redeem them on time, and now the cards are expired. Customer service said I could get replacements for a fee, but after two days, I received no email confirmation. The representative said replacements aren’t eligible! This is unacceptable, and I want my money back. Corporations should stop using their services.
I attempted to use my card, but it showed a zero balance and indicated it was expired, despite having $150 on it. Customer service is nonexistent; I can’t reach anyone. This company feels fraudulent. I don’t recommend using them. Following their instructions led to nothing working. It's as if they are stealing money!
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