I went to use my virtual Mastercard card today and it said EXPIRED when I tried using it. I reached out to customer support they said it expired and I loose my hard earned money. I had $85 on that gift card, and I was saving it to use it on Thanksgiving! I have not used any money and they are not telling me who has my money now and where does my unused money go back. When I received a booking confirmation email, there were no transparency about not renewing after expiration date and that my money will be stolen forever. The virtual mastercard doesn't even mention anything about how strict the expiration date is. The customers are not made aware of this scam so that the money can be stolen by them. If we are aware about how stringent are these expiration dates, I am sure a lot of us will definitely use before the expiration. This company is STEALING hard earned money without any transparency to the customers leaving them with WORST customer experience.
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