Feb 7, 2023 - I received the initial email with a link to claim my prepaid card, which I did. Another email today notified me to expect a confirmation email within the next couple of business days confirming when they will mail the card.Feb 16, 2023 - I didn't receive the email, and contacted Prepaid Digital Solutions online for status. I received an email response on Feb 17 saying "We’ve reviewed your account and noticed your reward hasn’t been claimed.". They confirmed that they had sent a new email with a link to claim my card, which I did. Feb 23, 2023 - I received an email confirming that my physical card was shipped.Feb 28, 2023 - I received the card in the mail, along with a notation that the card is ready to use.Mar 1, 2023 - I tried to use the card at a restaurant but it was rejected.Mar 2, 2023 - I called Customer Care, and was informed that the card was canceled. Why was it cancelled? Why was I not notified that it was cancelled. The agent said that a second card was issued and shows as shipped on Feb 21, 2023. The card I received in the mail was the original card that was cancelled - they couldn't explain why it was cancelled.Mar 9, 2023 - the new card hasn't arrived yet. I called Customer Care and asked if they could re-instate the first card and cancel the second card. They said I'd have to call another group to request this (1-877-472-2222 Engage People - or sounded like that). I called that number and it belongs to Shaw Communications.I called Customer Care again, and explained my situation. This time, I was told I'd have to contact my program group to get the card re-issued.You can imagine my frustration by this time. I have a card in my hand. All I want to do is be able to use it. When I call Customer Care, I seem to get a different story every time.Mar 10, 2023 - Update! I received an email from Prepaid saying a replacement card will be issued and I should allow yet another 10 business days to receive it. No phone call to me, and no callback telephone number for me to call them. As if by a twist of fate, the card arrived in the mail today. Since there was no way to contact the originator of the email, I replied to it and asked them to please not cancel this card. They did say at the bottom of the email, "If you have any other questions, reply to this email and we’ll be happy to help!".Guess what? My email reply to them was returned to me as undeliverable.My frustration continues to grow in leaps and bounds! I'll try Customer Service one more time but that has proven to be useless previously.
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