I redeemed some reward points from my company for 3 prepaid Mastercards which were shipped on Jan 31st. I contacted the company's customer service asking for a tracking number and they said they don't have any and said to wait for the 20 business days of delivery. I asked to speak to a manager, but the call was dropped after 10 minutes on hold. Of course, the cards were never delivered. So, I asked for a re-issuance and another shipment to be sent out this time with tracking. They said they are still unable to provide a tracking number. I then asked to file a complaint and till now no one got back to me. Very unprofessional.Update: Someone contacted me via email and said they’d provide a tracking number and send out a 2nd expedited shipment that should reach me within 3 to 5 business days. Neither got a tracking number nor received the shipment. When I followed up, I was told no tracking number will be provided. Still very poor service and extremely unprofessional. Hopeless case.
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