This company keeps refunds that are issued to cards. They first claim that it's a problem with the vendor, then claim that they "see the refund, but can need 120 days for a dispute." I talked to a customer service agent and her exact words were, "I see the refund on our side, but you will need to dispute this as a chargeback." Absolutely abysmal conflict resolution and quite literally steals money from users receiving refunds on prepaid cards.
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