I recently received a 15$ AUD reward from Mistplay that went through these guys. I was very quickly locked out and asked to provide ID and proof of address or face being unable to claim my reward.Support just responds with cookie-cutter nonsense, there is no legal reason to do this.It's clear to me that I tripped an automatic flag by misspelling Sydney (The city I live in) before I quickly fixed this and the support refuses to release my funds without highly unreasonable demands for ID/address, effectively stealing the money I've earnt through Mistplay.I have passed any and all fraud checks with Mistplay themselves, as my reward was approved and reviewed like all Mistplay rewards are.Avoid at all costs the digital tokens, claim a store gift caard instead unless you're okay giving likely scammers your ID!If you live in Australia and redeemed in AUD from any reasonable offersite, offerwall or rewards app and you've been locked out due to forced, unreasonable compliance requests, please contact the ACCC /Ombudsman! Not providing a refund back to the provider so you can claim another reward is against the law here regardlesa of their terms and claims of no refunds, even through a rewards app and even when AML is involved.
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