I would rate this a zero if possible. The customer service was appalling. I ordered an item but never received a tracking number. After waiting a month and reaching out for an update, I was told it had been delivered. However, the delivery photo showed it was delivered to a different address. I checked with neighbors, but no one had it. Instead of resolving the issue, the customer service accused me of lying, claiming they had "GPS" proof of delivery to my address, even insisting they recognized my door! I will be reporting this to the relevant authorities as this behavior is unacceptable.
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