I recently purchased a Ford Ranger from this dealership and unfortunately my experience has been very disappointing.
After taking delivery, I discovered that the rear lights on the vehicle had been swapped for a different set. This was not disclosed at any stage, and when I raised it, the dealership denied any changes had been made — despite the fact I have clear photos from the advert and from the test drive showing the original lights.
During the sale, the sales representative also offered a “valet kit” as part of the deal. When I checked it at home, several items were missing and one of the bottles was already empty. This was not what was promised.
Once the issues began, I asked for a customer services phone number. I was told that no phone support existed and that everything had to be done by email. When I contacted customer services, the response I received was abrupt and dismissive, and appeared to ignore the actual requirements of the Consumer Rights Act.
A further concern was that, despite the vehicle being valeted, a fuel card belonging to the previous owner was left inside the truck — including the PIN number written on it. This exposed the previous owner’s company to potential financial loss. I contacted the company directly and returned the card to them. In the wrong hands, this could have been misused, and it raises questions about how carefully vehicles are prepared before sale.
Given the number of issues and the dealership’s handling of them, I am now pursuing the matter formally. My wife, who is a solicitor, is dealing with the legal aspects under the Consumer Rights Act on my behalf.
Overall, my experience has raised serious concerns about transparency, customer care, and how issues are handled after a sale. I would encourage anyone considering a purchase to check everything carefully and be aware of how post‑sale support is managed. Check there reviews on Google as i have uploaded pictures to prove they change parts before collection.
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