Review Time
Once we had agreed a deal on the car we wanted everything was handled extremely well and very professionally. Sam was really great with us on test drive, not really pushy but very helpful and friendly which is a rarity amongst car salesmen! Jess went above and beyond to sort out every detail whilst sorting out purchasing the car,really making sure it was everything we required. Then we picked up our new car Abbey did the handover and went above and beyond to make sure it ran smoothly and everything was to our liking, she was fantastic as was Jess and Sam.
My new car was handed over really pristine and clean and we are exceptionally pleased with it.
I recently purchased a Ford Ranger from this dealership and unfortunately my experience has been very disappointing.
After taking delivery, I discovered that the rear lights on the vehicle had been swapped for a different set. This was not disclosed at any stage, and when I raised it, the dealership denied any changes had been made — despite the fact I have clear photos from the advert and from the test drive showing the original lights.
During the sale, the sales representative also offered a “valet kit” as part of the deal. When I checked it at home, several items were missing and one of the bottles was already empty. This was not what was promised.
Once the issues began, I asked for a customer services phone number. I was told that no phone support existed and that everything had to be done by email. When I contacted customer services, the response I received was abrupt and dismissive, and appeared to ignore the actual requirements of the Consumer Rights Act.
A further concern was that, despite the vehicle being valeted, a fuel card belonging to the previous owner was left inside the truck — including the PIN number written on it. This exposed the previous owner’s company to potential financial loss. I contacted the company directly and returned the card to them. In the wrong hands, this could have been misused, and it raises questions about how carefully vehicles are prepared before sale.
Given the number of issues and the dealership’s handling of them, I am now pursuing the matter formally. My wife, who is a solicitor, is dealing with the legal aspects under the Consumer Rights Act on my behalf.
Overall, my experience has raised serious concerns about transparency, customer care, and how issues are handled after a sale. I would encourage anyone considering a purchase to check everything carefully and be aware of how post‑sale support is managed. Check there reviews on Google as i have uploaded pictures to prove they change parts before collection.
When you believe you've found a trustworthy dealer, reality hits hard. They promise everything while you're in the buying phase, but once the purchase is made, you're left to fend for yourself. I was assured of numerous checks, yet essential items were missing from the vehicle. It's been two weeks, and I'm still without them. If something were to go wrong while driving, I’d be stranded. Their after-sales service has left me thoroughly unimpressed.
I recently purchased a vehicle with the help of the team, and the service was exceptional. They showcased remarkable professionalism throughout the process, making it seamless and stress-free. They took the time to clarify everything, answered all my questions, and ensured I understood each step. Their expertise, patience, and genuine commitment to customer satisfaction were evident. I couldn't have asked for a better experience and wholeheartedly recommend them to anyone looking for a car. Outstanding service overall!
Mark was punctual and efficiently completed all necessary checks. Since the car was sold as seen and I had disclosed a minor scratch, I received the agreed-upon price. The finance was settled quickly, with all checks and paperwork finalized in just over an hour. Thanks to Mark and the team for a great service.
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