The poorest customer service I have ever experienced. Would never ever use again! Ordered some flowers and they were not received by the recipient. I did not receive any notification of this, despite my contact number being on the order information. I contacted Prestige and spoke with a customer service representative and a 'manager' who were both equally unhelpful. They advised that according to the tracking information the delivery had been refused by the recipient. I told them this was incorrect. Ironically, the tracking showed no sign of delivery and the picture was of a warehouse, rather than the persons home address. When I questioned this and asked how they could prove the delivery had taken place, there was no answer and they advised that the recipient was not known at the address, which also makes no sense. The tracking stated the delivery had been attempted twice on the same day- why would you attempt delivery twice if the recipient is not known the first time? Maybe they would be known an hour and a half later! The colleague and manager did absolutely nothing to rectify the situation and didn't even offer to speak to the courier. Anyone with common sense would clearly have seen the delivery did not take place, as evidenced by the photo. There was no solution offered other than advising I had agreed to the terms and conditions and they would not be sending a replacement or doing anything useful at all.
I've used Prestige a lot of times but would genuinely never use them again, due to how unhelpful they have been. I would rate their customer service -10 and they have a very different approach to competitors. Go with another online courier, they have much better customer service and you might actually receive your flowers, rather than just having your money taken.
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No quibble 100% Satisfaction Guarantee! We promise to provide each customer with the very best customer experience. We have a team of very friendly customer care agents who are readily available to help you from start to finish with your order. Our team of highly skilled florists bring you the most beautiful bouquets arranged to give that ‘wow’ factor, offered at the most competitive prices.See more
