I recently spent over £100 on 24 red roses, delivery and a vase for valentines day for my wife. To be clear, this was two seperate orders so some of that amount was extra postage. I was working away at the time. I had a message from my wife to say the vase had arrived smashed to pieces so she had to go out and buy another vase to use. Also, she didn't like to moan but the flowers arrived and around 3-4mm of the edges of the petals on all but one of the blooms were dead and shrivelled. Arriving home from my trip two days later I took close up photos of the petals and also the broken vase still in it's box and sent them to Prestige. For direct comparison, my daughters boyfriend bought a bunch of roses and wildflowers from Asda for £8 which outlasted these by 2 days.
They offered me a replacement for the vase which I said I didn't want as I had already replaced the vase so instead they offered me store credit to the same value. I said I wanted a refund for the vase (at this stage i've already lost hope of anything related the the flowers). They have asked for a birds eye view of the flowers, I am now away working again so unable to provide this but they already have 9 detailed images which show almost every flower there as well as an image of the broken vase in the box.
I remind them of the consumer rights act which says that I am entitled to a refund, repair or replacement if a product arrives broken, damaged or unusable.
they then offer me £10 to use in their store. Why would I risk shopping with them again>? I have asked for a refund for the vase. I would appreciate a partial refund for the flowers but I can see i'm not going to get that. For comparison, last year I had an issue with Enterpise rental, they gave me a full refund, a phone call to apologise and now i'm on first name terms with the manager there and I give them repeat business and tell everyone about how great their service is.
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No quibble 100% Satisfaction Guarantee! We promise to provide each customer with the very best customer experience. We have a team of very friendly customer care agents who are readily available to help you from start to finish with your order. Our team of highly skilled florists bring you the most beautiful bouquets arranged to give that ‘wow’ factor, offered at the most competitive prices.See more
