I cancelled my booking with them during their cooldown period, and after months of back and forth emails and endless excuses, they still haven't refunded my £99 deposit. Worst of all, they refuse to give me a phone number to contact them directly on. Stay away from this company! Do not rent from them, especially if you value your money. Their parenting company is WeAreHomeForStudents, by the way, so make sure to flag both of them.
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