Appalling experience with this company / wearehomesforstudents. My daughter paid a holding deposit in early June and visited the property in Reading twoDays later. The property was fine but not suitable for her needs and as per the terms she cancelled the booking. She was informed that her deposit would be returned straight away. On checking the terms and conditions this could take upto 28’days which was fine. 3 months later and after dozens of phone calls and emails we still have not had the deposit returned . We have followed the complaint process and despite promises of call backs, updates etc the deposit and a response to the complaint remains outstanding . Further correspondence has been ignored . The worst customer experience I have ever experienced in my life and on this experience , we are extremely glad that my daughter didn’t move in. Be warned if considering using this company for student accommodation.
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