PLT must really be struggling financially if they think it is acceptable to add on a "shipping protection" charge automatically at check out - £4.99! Then once I noticed the charge after the order had arrived, you refused to refund it. Absolute scam and deceiving customers. When I have raised this I am told you won't refund it and you consider the matter closed!! Well I do not consider it closed and will be taking this further to get my money back.
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Welcome to our world. We provide the PrettyLittleThing customer with everything she needs to own her own style. Our girl is part of the online savvy shopping generation and trusts in us to deliver her product inspired from the catwalk and the coolest celebrity muses of the moment. With hundreds of new affordable product dropping daily, all of those “nothing to wear dilemmas” are gone for good. This is fast fashion accelerated. Our aim is to demystify style and make it accessible to all whatever your budget.See more
