I ordered two items and judging by how the filtering works and is LISTED IN US SIZING, I assumed that's how my items would arrive. The clothing arrived in UK sizing, which is 1-2 sizes larger. No where on the product page does it specify it's UK sizing. What could possibly be their reasoning for misleading customers? I will never understand.
However, the worst part is truly the "customer service", which I don't even feel is the appropriate term. The only way to get in touch is via Whatsapp or IG. After finally getting in touch with someone and moving over to email, I was ghosted. After two other attempts to get in contact, ghosted again. What an absolute joke of a company.
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Welcome to our world. We provide the PrettyLittleThing customer with everything she needs to own her own style. Our girl is part of the online savvy shopping generation and trusts in us to deliver her product inspired from the catwalk and the coolest celebrity muses of the moment. With hundreds of new affordable product dropping daily, all of those “nothing to wear dilemmas” are gone for good. This is fast fashion accelerated. Our aim is to demystify style and make it accessible to all whatever your budget.See more
