I experienced the most disappointing customer service ever. My account was closed due to high return rates caused by poor quality and sizing issues, and I was shocked that they closed it without any warning. They gave me a £30 gift voucher, but then refused to refund it, despite it being a gift from friends for my birthday. It feels like they unfairly took £30 from us, which isn't in their terms and conditions. This situation is currently under further investigation.
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