If I could give zero stars, I would. I returned two items in the same parcel but was only refunded for one, which took over three weeks. Their customer service claimed to check CCTV and stated the other item wasn't returned, but they won’t provide any evidence. The dress was in the shoe box, and they would have needed to check the box to confirm. This company feels like a scam, and I won't use them again. It's an absolute disgrace; avoid them at all costs.
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