Package arrived 2 weeks late. Upon arrival the bag had been ripped open and our item was nowhere to be found. Our delivery provider, Evri, suggested they could not help in this matter and instead contact PLT. Contact initially started through their AI chatbot who made it clear we would be put through to a live agent. Over 24 hours have passed and we have still not heard from this person. We are still waiting on a refund (although i assume this is unlikely to happen). Overall very disatisfied with our experience and my partner is missing her birthday present. Please avoid unless you prefer wasting your time and money.
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