The customer service from PLT lately has been appalling. I returned 3 orders in the last few months and each return has come with issues. Either not all items returned have been refunded, with one return order only issuing me £11 refund when items of value over £100 were returned. The returns have taken a ridiculous amount of time. When i have contacted PLT through all platforms whatsapp, email, social media I am met with an automated system which then suggests i am being put through to an advisor then nothing. Complete silence. Ghosted. No response what so ever. I am currently out of pocked of £150 due to the returns which have not been refunded and I am still trying to contact PLT to get any answers. Horrendous customer service and safe to say I will not be shopping with them again!
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