★☆☆☆☆ Absolutely terrible experience!I ordered a black lace leather midi dress in size 12, but instead received a black high neck maxi dress with completely wrong labelling. I contacted customer services immediately and have heard nothing back— it’s been days and still no response.I paid for next day delivery, which included free returns, but when I tried to return the wrong item, it tried to **charge me for the returnSince I needed the dress for an event, I reordered the same one — again with free returns included — and guess what? They sent me the wrong dress again! Now I have two incorrect dresses that they’re trying to charge me to send back, and I still haven’t heard a word from customer services.Honestly, this has been such a stressful and disappointing experience. Lesson learnt — I’ll never order from PLT again
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