I have an item that I would like to return but the returns portal says on the drop down menu for the methods of how I wish to return, ‘no couriers for your chosen option’. It says this for every single option offered! Cannot get hold of anyone in customer service they do not respond, I’ve tried via several avenues and the only conclusion I can come to, is that they are deliberately using delay tactics until the 14 day return window has passed so they can claim customers are too late. My advice to anyone buying from this website is to make absolutely sure you do not wish to return anything (almost impossible of course) and better still don’t buy anything from this company.
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