Absolutely terrible! Sent an item back they recieved it on 16/08/2025......I am still waiting for an email to confirm they received it let alone my refund! I contacted them on the 23/08/2025 to find out what was going on and got sent prewritten emails which didnt even answer my questions! Then they say i am being connected to anoter agent and i didnt get a reply till today! Absolutely appalling service! They also try to convince you that your refund is less??? Who on earth runs a company in this way?? Having worked in a very large customer service department for high end fashion brands, I know the process and also how to treat and speak to customers. Which you guys clearly dont! Once an item is scanned back into a warehouse it generates an email to the customer and also the refund process. For some unknown reason it seems to take them forever to do any of this. AVOID THIS COMPANY LIKE THE PLAGUE. One can only assume they do this in hope that you forget and they dont end up refunding well sorry PLT I will not be letting this go.......
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